We are here to serve you, answer your questions, and schedule appointments during the below hours. Please note that the office is closed for lunch from 12:00-1:00 daily.
Monday 8:00 a.m. – 5:00 p.m.
Tuesday 8:00 a.m. – 6:00 p.m.
Wednesday 8:00 a.m. – 5:00 p.m.
Thursday 8:00 a.m. – 5:00 p.m.
Friday 9:00 a.m. – 4:00 p.m.
First Saturday of the Month: 9 a.m. – 4 p.m. (Cleanings only)
Payment is required at the time services are rendered. We accept cash, checks, Master Card, Visa, Discover, and Care Credit as forms of payment. There will be a $35 fee for returned checks.
As a courtesy, we will file your primary insurance for you. You will be responsible for the remaining balance not covered by your insurance company, including all fares considered above your insurance company’s usual and customary fee schedule. The office cannot carry balances longer than 90 days, regardless of insurance payment.
Should your child require dental treatment, these needs will be discussed with you by one of our staff members. In most cases, an additional appointment(s) will be needed to complete the treatment. The payment amount provided to you on your child’s treatment plan is an estimate only, and you may be asked to pay the difference between what your insurance company actually paid and the fees incurred at the time of service.
IV and GA Sedation – We offer outpatient hospital sedation at Children’s Medical Center in Plano. If your child requires sedation to complete dental treatment, the dentist will discuss your options with you, and our staff will help you schedule and coordinate the procedure. A deposit will be required prior to scheduling the procedure, and it will apply to your balance. Once the appointment is scheduled, if you choose to cancel or reschedule, the deposit is non-refundable.
We request that, should you have to cancel or reschedule your child’s appointment, you provide us at least 24 hours notice. If 2 broken/missed appointments occur or 2 cancellations without at least 24 hours notice, we reserve the right NOT to schedule any subsequent appointments. We also reserve the right to charge a cancellation fee of $25 per child.
Preventive Appointments – At all initial and recall exam appointments the following services will be completed for your child: exam, prophylaxis (cleaning), radiographs as deemed appropriate by the doctor for the exam, fluoride treatment, and preventive sealants.
Operative Appointments – We will make every attempt to treat your child in a manner that is safe for not only your child but also office staff. If we attempt to perform operative treatment on your child and he/she is unable to be treated due to significant uncooperative behavior that cannot be safely managed, a $100 fee will be incurred at the time of the appointment. This fee covers office time, materials, and sterilization.
We reserve the right to schedule certain types of appointments (fillings, extractions, cleanings, etc.) at specific times of the day.
Preventive Appointments – Parents are always welcome and encouraged to accompany their child in the treatment areas during routine cleaning visits.
Operative Appointments – To minimize distractions and to ensure the safety of our patients and staff, patients over the age of four come back for treatment on their own, and parents are kept informed of their progress by our front desk staff.